Shipping Policy — The Supplement Coach
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🇮🇪
Ireland
2–5 days
Standard delivery. Free on orders over €100.
🇬🇧
United Kingdom
5–10 days
Standard international delivery. Customs charges may apply.
🇪🇺
Europe
7–14 days
Standard international delivery to EU member states.
01
Order Processing
All orders are processed within 1–2 working days of payment being received. Orders placed on weekends or Irish public holidays will be processed on the next working day.
You will receive an order confirmation email immediately after purchase, and a dispatch notification with tracking information (where available) once your order has been shipped.
Please double-check your delivery address before completing your order. We are unable to redirect parcels once they have been dispatched, and we cannot accept responsibility for orders delivered to an incorrect address provided at checkout.
02
Shipping Rates and Delivery Times
Shipping costs are calculated at checkout based on your delivery destination and order weight. Estimated delivery times are as follows:
| Destination |
Estimated Delivery |
Cost |
| 🇮🇪 Ireland — Standard |
2–5 working days |
Calculated at checkout |
| 🇮🇪 Ireland — Orders over €100 |
2–5 working days |
Free Shipping |
| 🇬🇧 United Kingdom |
5–10 working days |
Calculated at checkout |
| 🇪🇺 Europe (EU) |
7–14 working days |
Calculated at checkout |
| 🌍 Rest of World |
14–21 working days |
Calculated at checkout |
Delivery times are estimates only and are not guaranteed. Delays may occur during peak periods, public holidays, or due to circumstances outside our control such as postal disruptions or adverse weather.
International orders: Customers outside Ireland may be subject to customs duties, import taxes, or handling fees levied by their country's customs authority. These charges are the responsibility of the customer and are not included in the order total or shipping fee. We recommend checking your local customs regulations before ordering.
03
Order Tracking
Where tracking is available, you will receive a tracking number by email once your order has been dispatched. You can use this to monitor the progress of your delivery directly with the carrier.
Not all shipping options include tracking. If your chosen shipping method does not include tracking and your order has not arrived within the estimated delivery window, please contact us and we will investigate with the carrier.
Tip: Check your spam or junk folder if you have not received a dispatch confirmation email. Occasionally our emails are filtered by email providers.
04
Lost or Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery with:
1
Your order number (found in your confirmation email)
2
A clear photograph showing the damage to the product and packaging
3
A brief description of the issue
We will arrange a replacement or full refund as quickly as possible — at no additional cost to you.
If your order has not arrived within 10 working days of the estimated delivery date (Ireland) or 21 working days (international), please contact us and we will investigate. We will issue a replacement or refund for orders confirmed as lost by the carrier.
05
Digital Services
No shipping required. All digital services — including Supplement Audit reports, questionnaire responses, and consultation links — are delivered directly to your email address within 48 hours of your intake form being received.
Please ensure the email address provided at checkout is correct. We cannot be responsible for non-delivery due to an incorrect email address. If you have not received your report or consultation link within the expected timeframe, please check your spam or junk folder first, then contact us.
Consultation video call links are sent via email and are accessed through your chosen video platform. No software installation is required beyond a standard video calling application.
06
Packaging
We aim to use minimal, recyclable packaging wherever possible. Products are packed securely to prevent damage in transit. We do not use excessive plastic packaging and are continuously working to reduce the environmental impact of our deliveries.
If you have any concerns about your packaging or would like to request specific packaging options, please contact us before placing your order.